Nanac Privacy Policy

Welcome to Nanac. Your trust is very important to us. We are committed to clearly explaining how we collect and use your information.

Our store is powered by Shopify, meaning your data is stored and processed through Shopify's system.

What information do we collect?

To operate the online store and provide you with services, we collect the following information:

• The information you provide, such as name, email, address, and phone number, is used to process orders, arrange courses, or communicate for collaboration.
• Automatically collected data: including device IP addresses and browser types, used to analyze website performance and enhance user experience.
• Payment Information: Shopify and its partnered payment gateways securely process your payment. We do not directly collect or store your full bank card details.

How do we use this information?

• Your information is primarily used for:
• Fulfill your order to purchase products or enroll in courses.
• Keep you informed about order status, course schedules, or responses to inquiries.
• Send you brand news or event information with your consent.
• Evaluate applications for artists' consignment or residency programs.
• Improve our website and services.

Information Sharing

We will not sell your personal information. We may share it only when necessary:

• Share with service providers: For example, with Shopify, logistics companies, and payment processors to streamline the shopping process.
• Legal requirements: When required by law or government agencies.
• With your explicit consent: In all other cases, prior written consent must be obtained.

Your Rights

Depending on the laws in your location, you may have the following rights:

• Access your personal information held by us.
• Correct inaccurate information.
• Request to delete your personal information (subject to legal retention obligations).
• Revoke your marketing consent.

To exercise these rights, please contact us as described at the end of this message.

Data Retention and Security

We retain your information only for the duration necessary to fulfill the purposes outlined in this policy. We implement reasonable business and technical measures to protect your data security.

Cookie

We use cookies to maintain your shopping cart, remember your preferences, and understand how you use the website. You can manage cookies in your browser settings.

Policy Changes and Contact Us

We may update this policy, and the updates will be published on this page. If you have any questions about the privacy policy, please contact us through the following methods:

• Email: hello@kilnroom.cn
• Mailing address: Nanac Brain Store, Jinkeng Village, Xianghu Town, Fuliang County, Jingdezhen City, Jiangxi Province, China.
• Store manager Phone: +86 190 7987 0220